Operations & Client Communication

Your business, running.
Without you running it.

Luma Ops handles the inbox, scheduling, follow-ups, and daily operations that eat your time — so you can focus on what actually grows your business. Whatever industry you're in.

Clean, organized workspace
Inbox managed Zero missed follow-ups Workflows on track
Spas & med spas
Clinics & wellness centers
Consultants & coaches
Agencies & studios
Law & finance firms
And any business with clients

If your business deals with clients, operations are always the bottleneck.

Slow replies, missed follow-ups, and disorganized scheduling cost businesses clients every single week — regardless of industry. Luma Ops puts structure around your operations so that never happens again.

  • 01
    Every message handled
    Nothing sits unanswered. Your clients get prompt, professional responses on your behalf.
  • 02
    Every client guided
    From first inquiry to booked appointment, clients are moved forward with clarity.
  • 03
    Nothing overlooked
    Follow-ups tracked, reminders sent, and tasks completed without constant oversight.
Organized workspace

Full-spectrum operations support

If you have clients, you have an operational layer. Luma Ops handles it — so your team stays focused on delivering great work, not managing the chaos around it.

Inbox Management
Every inquiry, patient message, or client email triaged, prioritized, and responded to — professionally and on time.
Scheduling & Appointments
Bookings confirmed, reminders sent, cancellations handled, and calendars kept clean — for spas, clinics, and service teams.
Client Follow-Ups
Post-appointment check-ins, rebooking nudges, proposal follow-ups — systematically handled so no relationship goes cold.
Workflow Documentation
SOPs and process guides built for your specific business — so staff, contractors, and new hires always know what to do.
Task & Project Tracking
Open items monitored, deadlines flagged, and nothing left waiting — whether it's a clinic launch or a client deliverable.
Client Communication
Onboarding sequences, status updates, pre-appointment prep notes, and post-service messages — in your voice, every time.

Up and running in days, not weeks

No lengthy onboarding, no complicated tech setup. We learn your business and take it from there.

Collaborative, calm working environment
1
Discovery form
We review your current channels, communication volume, tools, and operational pain points in a simple onboarding review.
2
Setup & alignment
Your inbox, calendar, and workflows are organized. We document your preferences, voice, and protocols before touching anything.
3
Ongoing operations
Luma Ops manages your daily operations consistently. You review a brief weekly summary and focus on the work only you can do.

Pick your level of support

Start lean and scale up, or go all-in from day one. Every plan is month-to-month — no contracts, no lock-in.

Starter
$800
per month · cancel anytime

For businesses that need the basics handled consistently — inbox and scheduling off your plate.

  • Inbox management (up to 60 threads/wk)
  • Appointment scheduling & confirmations
  • Basic client follow-ups
  • Weekly summary report
Get started
Full Service
All-Inclusive Operations
$2,000
per month · cancel anytime

Your dedicated operations partner. We handle everything — you just run your business.

  • Everything in Growth
  • Full task & project tracking
  • SOP creation & maintenance
  • Dedicated communication channel
  • Weekly strategy update
  • Priority response & same-day handling
Get started
No contracts
Cancel or change plans anytime
2-week onboarding
Up and running fast, zero friction
Any industry
We adapt to how your business works

Not sure which plan fits? Send us a message and we'll figure it out together.

Results that speak

★★★★★
"Our front desk was drowning in DMs, emails, and booking requests. Luma Ops stepped in and within two weeks everything was organized. Our no-show rate dropped and rebookings went up."
Med Spa Owner
Miami, FL
★★★★★
"I was losing leads because I couldn't follow up fast enough. Now every inquiry gets a same-day response and I've booked more clients in 60 days than the entire quarter before."
Independent Consultant
Chicago, IL
★★★★★
"The onboarding was seamless. They learned how we communicate, how we schedule, and what our clients expect — and then just handled it. I didn't realize how much time I was losing until it was given back."
Wellness Clinic Director
Austin, TX

Less chaos. More clients. Better experience.

Whether you run a spa, a clinic, or a consulting practice — start with a free 30-minute call and we'll show you exactly what we'd take off your plate.